Support
How Can We Help?
Have a question about our products or services, or need help getting started? We’re here to help — our support team will get back to you within 1 business day.
Frequently Asked Questions
Find answers to common questions about Trades Digital Toolbox products and services.
What are construction templates?
Our construction templates are ready-to-use documents designed to elevate your business paperwork, build client trust, and help you win more work. Each template is fully customisable, so you can tailor it to suit your business and branding.
How do I download the templates?
Our products are delivered as Canva templates, making them easy to access and customise using Canva’s free platform — no paid account required.
Are the templates customisable?
Yes, all of our templates are fully customisable to suit your specific requirements. You can easily edit the text, colours, fonts, and images to match your branding and the needs of each project. This gives you complete flexibility to tailor every document so it looks professional, on-brand, and perfectly suited to your business.
What software do I need to use the templates?
Our templates are delivered via Canva, so all you need is access to this free platform. No paid subscriptions are required — simply open the files and customise them to suit your business.
Are there any refunds or exchanges?
Due to the digital nature of our products, all sales are final. If you experience any issues with your download or if a template isn’t as described, please get in touch and we’ll be happy to help resolve it.
Can I use these templates for multiple projects and clients?
Yes. After purchase, you’re free to use the templates across unlimited projects for your own business. Please note they may not be resold, redistributed, or shared.
Is this a one-time payment with lifetime access?
That’s right. This is a one-time payment that gives you lifetime access to the templates, including any future updates or improvements. There are no subscriptions, renewals, or hidden fees — once you’ve purchased, everything is yours to use whenever you need it.
How quickly will I receive my templates?
After completing your purchase, your files will be available for immediate download. A confirmation email with your download links will also be sent to you, ensuring you can access your templates whenever you need them.